What is Haayek, and what makes your brand unique?

Haayek is a Colorado-based apparel brand creating timeless, versatile clothing for our modern friends. We focus on high-quality craftsmanship, health-conscious materials, and designs that seamlessly adapt to your lifestyle. What makes Haayek unique is our dedication to producing clothing free of synthetic, petroleum-based fibers—delivering unmatched comfort, durability, and peace of mind, all while maintaining exceptional quality.

Why does Haayek avoid synthetic fibers in its clothing?

At Haayek, we believe that what you wear directly impacts your well-being and the environment. Many chronic illnesses are rooted in environmental exposures, including those from toxic materials in everyday clothing. By choosing non-toxic alternatives, we aim to provide garments that not only feel better but also support a healthier and more mindful way of living.

How does Haayek prioritize quality over quantity in fashion?

We believe in the power of fewer, better-made items to replace a wardrobe dominated by disposable fast fashion. While we don’t focus on fleeting trends, we collaborate with expert manufacturers to source premium fabrics and emphasize thoughtful, versatile designs. This ensures every piece is built to last and worth your investment.

Where are Haayek products designed and made?

Our clothes are thoughtfully designed in Colorado, inspired by the natural beauty of the region and the needs of our customers. To ensure the highest quality standards, we partner with trusted and ethical production teams who share our vision of exceptional craftsmanship and attention to detail.

What inspired Haayek’s commitment to non-toxic materials?

Haayek’s journey began with a personal shift toward healthier living. After witnessing the impact of health challenges within our family, we recognized how everyday materials can affect overall well-being. This inspired us to create clothing that not only feels good but also aligns with our core values, empowering others to make choices that prioritize their health without sacrificing style or quality. You can read more about our story here.

What materials are used in Haayek clothing?

Haayek garments are crafted using carefully selected natural fibers like cotton and linen, chosen for their superior comfort, durability, and health-conscious qualities. The fabrics we source often exceed the standards of even the most luxurious brands. By avoiding synthetic, petroleum-based fibers, our clothing offers a breathable, soft, and premium feel, perfect for everyday wear.

Are Haayek clothes suitable for people with sensitive skin?

Absolutely! Our materials are selected with sensitivity in mind. Free from harsh chemicals and synthetic irritants, Haayek clothing is gentle on the skin, making it an ideal choice for individuals with sensitivities, allergies, or a preference for toxin-free apparel.

How are Haayek’s materials different from synthetic fabrics?

Haayek’s materials stand apart from synthetic fabrics, which are derived from petroleum and can release harmful microplastics and chemicals. Our natural fibers are free from toxic additives, providing a better experience for your skin while reducing environmental impact. Additionally, our fabrics age beautifully, maintaining their quality and charm over time.

Are Haayek products biodegradable or eco-friendly?

While we don’t position ourselves solely as an eco-friendly brand, our choice of non-synthetic materials ensures that our products naturally decompose more readily compared to synthetic alternatives. Plastic-based clothing, like those made from polyester, cannot be recycled and biodegrade no differently than other plastic waste. This approach aligns with our broader commitment to thoughtful and responsible production practices.

Do Haayek products prevent microplastics from polluting the environment?

Yes, Haayek products are free from plastic-based fibers, a leading source of microplastic pollution. By choosing our clothing, you’re helping reduce the shedding of microplastics into waterways and ecosystems. We further extend this commitment by using plastic-free packaging, ensuring our environmental footprint remains as minimal as possible.

How do I place an order with Haayek?

Placing an order with Haayek is simple and secure. Browse our collection on our website, select your preferred items, choose your size, and add them to your cart. Once you’re ready, proceed to checkout, where you can review your order, enter your shipping information, and complete payment.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and digital wallets like Apple Pay and Google Pay. All transactions are processed securely to protect your information.

Can I change or cancel my order after it’s placed?

We understand that mistakes happen. If you need to change or cancel your order, please contact our customer service team at Support@thehaayek.com as soon as possible. We’ll do our best to accommodate your request, but changes may not be possible once your order has been processed or shipped.

How long does Haayek take to ship orders?

Orders are typically processed within 1–2 business days and shipped shortly thereafter. Depending on your location, delivery may take 3–7 business days. You’ll receive a confirmation email with tracking information as soon as your order is on its way.

What are your shipping costs, and do you offer free shipping?

We offer free shipping for order over $100. A flat shipping rate of $9 will be applied for orders under that threshold. Shipping costs are calculated at checkout for full transparency. If you have any question, don't hesitate to contact us!

Does Haayek ship internationally?

Currently, Haayek ships within the United States, but we’re working on expanding our shipping options to serve international customers in the future. Stay tuned for updates, or contact us to express interest in shipping to your region.

Can I track my order after it’s shipped?

Yes, all orders include tracking information. Once your order is shipped, you’ll receive an email with a tracking link, allowing you to monitor its progress until it arrives at your doorstep.

What is Haayek’s return and exchange policy?

We want you to love your Haayek purchase. If you’re not completely satisfied, we offer hassle-free returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Refunds will be issued to the original payment method.

How do I start a return or exchange?

To initiate a return or exchange, please contact our customer service team at support@thehaayek.com with your order number and reason for the return. We’ll provide you with detailed instructions, including a return shipping label if applicable. Once we receive and inspect the returned item, we’ll process your request promptly.

Are there any fees for returns or exchanges?

We strive to make the return and exchange process simple. In most cases, the cost of return shipping will be deducted from your refund. We will ship your exchanged item to you free of charge, as we want to ensure you find the perfect fit or product.

What should I do if I received a defective or incorrect item?

If you received a defective or incorrect item, we sincerely apologize. Please contact our customer service team at support@thehaayek.com immediately with details and photos of the issue, and we’ll make it right by sending a replacement or issuing a refund.

How should I care for Haayek’s clothing?

Haayek garments are crafted with high-quality materials designed to last, but proper care is essential to maintaining their longevity. We recommend washing your items in cold water on a gentle cycle and using a mild, eco-friendly detergent. Hang or lay flat to dry to preserve the fabric’s integrity and prevent shrinkage.

Will Haayek clothing shrink or lose its shape after washing?

Our fabrics are chosen for their durability and resistance to shrinking when cared for properly. While natural materials can have a slight shrinkage after the first wash, following our care instructions will help retain their shape and fit over time.

Are Haayek garments machine-washable?

Yes, most Haayek clothing items are machine-washable. However, we recommend avoiding high-heat settings and opting for a gentle cycle to keep your garments looking and feeling their best. Refer to the care instructions on the item if you are not sure.

Do you recommend specific detergents or washing techniques?

We suggest using a gentle, chemical-free detergent to maintain the integrity of our materials and ensure they remain safe for sensitive skin. Avoid using bleach, drying sheets, or fabric softeners, as these can degrade the fabric’s quality over time.

Why is Haayek committed to avoiding synthetic fibers?

Haayek was founded on the principle that what you wear impacts your health and the environment. Synthetic fibers, derived from petroleum, often contain harmful chemicals from production that can affect your well-being and contribute to environmental degradation. Moreover, these materials continue to pollute your surroundings and enter your body system during wear. By avoiding synthetic materials, we aim to offer clothing that is safer for you and better for the planet.

How does Haayek reduce its environmental impact?

We take a thoughtful approach to production by using non-toxic materials, reducing waste, and avoiding synthetic fibers that contribute to microplastic pollution. Additionally, our packaging is plastic-free and compostable, and we partner with ethical manufacturers to ensure responsible practices throughout our supply chain.

Does Haayek hold any sustainability certifications?

While we do not currently hold formal certifications, we maintain close relationships with our suppliers to ensure high-quality, non-toxic fabrics and ethical production standards. Rather than pursuing certifications and transferring those costs to you, our focus is on delivering quality garments and educating customers about the benefits of choosing better materials.

Why is health-conscious clothing important for everyday wear?

The materials you wear can have a direct impact on your skin, your comfort, and even your overall well-being. Haayek clothing is made with non-toxic materials to provide you with a safe and comfortable experience, free from synthetic irritants and harmful chemicals. Our goal is to help you feel good inside and out

How can I contact Haayek’s customer service?

We’re here to help! You can reach our customer service team by emailing us at support@thehaayek.com. For quick questions, you can also use the contact form on our website. We strive to respond within 24 hours on business days.

What should I do if I have a problem with my order?

If you encounter any issues with your order, such as missing items or incorrect sizing, please contact us immediately at support@thehaayek.com with your order number and a brief description of the issue. We’ll work to resolve it as quickly as possible.

Does Haayek have a physical store or showroom?

Currently, Haayek is an online-only brand. This allows us to focus on delivering high-quality products directly to you. As we grow, we may explore pop-up shops or partnerships for in-person experiences, so stay tuned!

How can I stay updated on new collections and news?

Sign up for our email newsletter to be the first to know about new product launches, special promotions, and brand updates. You can also follow us on Instagram and other social media platforms to stay connected.

Does Haayek offer discounts or promotions?

Yes, Haayek occasionally offers special promotions and discounts to our community. Your can also get 15% off on us for your first order when you sign up. To stay informed about upcoming deals, sign up for our email newsletter or follow us on Instagram and other social media platforms.

How can I join Haayek’s community or mailing list?

Joining our community is easy! Simply subscribe to our newsletter via the sign-up form on our website. You’ll receive exclusive updates about new collections, promotions, and behind-the-scenes insights into Haayek’s journey.

Are there any referral or loyalty programs available?

We’re working on introducing a referral and loyalty program to thank our customers for their support. Keep an eye out for updates, as we’ll be sharing details soon!