We aim to provide a seamless shopping experience. Below are the details of our return, refund, and shipping policies to ensure clarity and transparency.

Shipping

We offer Free Shipping on orders over $100 within the US.

For any questions or concerns about shipping or delivery times, contact us at Support@thehaayek.com.

Returns

We have a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

To be eligible for a return:

• Items must be in their original condition—unworn, unused, with tags, and in their original packaging.
• A receipt or proof of purchase is required.

How to Start a Return
Contact us at Support@thehaayek.com to initiate the return process. Once your return is accepted, you’ll receive detailed instructions on how and where to send your package.

Note: Items sent back without prior approval will not be accepted.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to:

• Workmanship defects
• Incorrect items or sizes received

For any questions, reach out to us at Support@thehaayek.com.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at Support@thehaayek.com. We’ll evaluate the issue and make it right.

Note: Sale items and gift cards are non-returnable.

Exchanges

The fastest way to exchange an item is to:

1. Return the original item as per our return policy.
2. Place a new order for the desired item.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.

Note: It may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at Support@thehaayek.com.